This privacy policy applies to Riohills Hospitality (riohills.in) and governs the privacy of its users who utilize our platform and guests who make bookings through riohills.in. It outlines the information we collect, how we use it, and the measures we take to protect your data.

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Use of Your Information

We collect information to ensure the safety of our platform users and guests, as well as to understand the demographics of those utilizing our partner properties. This includes collecting nationality, date of birth, and gender for statistical analysis. When visiting our website, your IP address may be logged for analytical purposes. For reservations, we require information such as your name, contact details, nationality, date of birth, and identification data. Credit card details are also collected to secure bookings, and charges may apply according to our cancellation policy or for subscription-based services. We do not sell or disclose guests' personal information except in cases of emergencies or duty of care.

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Reservation Data

To confirm reservations, we require various details including personal identification, credit card information, and contact details. This information is securely stored and used solely for reservation purposes.

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Credit Card Data

We collect credit card information to secure reservations and may charge the card according to our cancellation policy or subscription services. We ensure the security of this data and only use it for the intended purposes.

Keeping Guests' Information Updated

Guests are responsible for updating their personal information held by us. We may contact guests if we suspect any false information.

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Website Security

We have implemented security measures, including firewalls, to protect our website from unauthorized access.

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Third Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and recommend reviewing their privacy policies.

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Photography and Film

We may take photographs or film at our properties for promotional purposes. Guests are encouraged to seek permission before photographing or filming other guests.

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Disclosing Guests' Personal Information to Third Parties

We do not disclose personal information without permission unless required by law.

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Your Rights

You have the right to request information about the personal data we hold about you and to request deletion of your personal data. For any such requests, please contact us at +91 90127 07244

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Changes to Our Privacy Policy

We may update our privacy policy from time to time. Continued use of our website constitutes acceptance of any changes.